3036385 - How To Block Incoming E-mails To Not Create Tickets

How to block incoming e-mails to ensure that unnecessary tickets are not created?

SAP Cloud for Customer

E-mail addresses or domains can be blocked to ensure that unnecessary tickets are not created:

1. Go to the Administrator work centre.
2. Go to the Service and Social view.
3. Click Ticket Configuration link.
4. Enter the e-mail addresses / domains under E-mail Filters section.

Solution Guide for SAP Service Cloud - Block Incoming E-Mails

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