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SAP Knowledge Base Article - PreviewSymptom
When accessing the Sub Tickets within a Ticket, you are able to change the Sub Ticket status to any status, independent of Status Schema restrictions.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Status; Schema; Sub-Ticket; Main Ticket; All; Visible; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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