Symptom
Solution Orders cannot be created in spite of scope item 4GT (Solution Order) is activated. System doesn't allow to select any of transaction types.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Go to "Manage Solution Orders" App
- Click "Create" button
- "Select Transaction Type" popup displays
Cause
One possible reason is a lack of authorization that the role (For example, BR_SOL_ORDER_SPCLST) currently has "Write Access" set to "No Access."
Resolution
Change "Write Access" to "Unrestricted" for the corresponding Business Role.
Keywords
Solution Order, Business Role, Write Access, BR_SOL_ORDER_SPCLST, Unrestricted, Create Solution Order, Select Transaction Type, transaction type , KBA , CRM-S4-SOL-SLO , S4CRM: Solution Order , Problem
Product
SAP S/4HANA Cloud Public Edition all versions
Attachments
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SAP Knowledge Base Article - Public