SAP Knowledge Base Article - Public

3037100 - Clicking buttons takes user to RCM External Careers Site instead RMK

Symptom

For Quick Apply requisitions, the users cannot go back to RMK using the buttons available in RCM after completing the application.

Environment

  • SAP SuccessFactors Recruiting Management (RCM)
  • SAP SuccessFactors Recruiting Marketing (RMK)

Reproducing the Issue

  1. As a candidate apply for a job requisition that has Quick Apply enabled
  2. On the RCM site, complete all the required fields and click Apply
  3. On the Thank You screen, click the "Back to Job Listing" button
  4. Expected result is that the user is taken to RMK site but instead the user is taken to the RCM External Careers site

Cause

In b1911 certain RMK redirect behavior did not work as expected for Quick Apply if Job Marketing was not enabled in Provisioning.

Resolution

  1. Go to Provisioning > Company Settings;
  2. Check the option Enable Job Marketing and Enable Complete Profile before Application
  3. Save the configuration.

Please reach out to your implementation Partner or Professional Services to enable the 2 settings. 

Keywords

Redirect, RCM, RMK, Recruiting , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting 1905