Symptom
Lead Line Items Picking Base UoM in creation.
Environment
SAP Cloud For Customer
Reproducing the Issue
- Go to Sales Work center
- Choose Lead view
- Create new lead with existing account
- Go to products Tab
- Enter Product XYZ(XYZ represents product ID)
- Hit Enter and save
- System Picks Base Unit of measure maintained in Product Instead of Sales Unit of Measure.
Cause
For Lead the modelling is done to copy the base UoM for a product and not from the sales UoM.
Resolution
This feature is not supported in the current release of SAP Cloud for Customer As of now this is modeled to considered base unit of measure.
1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer:
1. Contact your Account Executive
2. Check the link https://www.sap.com/uk/services/advisory-development/application-development.html#contact-us
C4C : An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer
Keywords
KBA , LOD-CRM-LM , Lead Management , Problem