SAP Knowledge Base Article - Public

3037551 - How Often Synchronization Works in C4C Outlook Client Side Add-In


You are using Cloud for Customer Outlook Add-In and would like to know how often the synchronization happen between Outlook and C4C.


SAP Cloud for Customer


These are the ways to get objects synced from Outlook to C4C:

  • Any manual save in some object is immediately synced from Outlook to C4C. However, it may take up tp 5 minutes to get updated in C4C UI.
  • Auto Sync from Outlook to C4C occur every 5 minutes automatically. 
  • Clicking at Send/Receive force the synchronization of all queries. 


Outlook, Add-In, Client Side, Synchronization , KBA , LOD-CRM-GW-OUT , Outlook , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2102