SAP Knowledge Base Article - Public

3037551 - How Often Synchronization Works in C4C Outlook Client Side Add-In

Symptom

You are using Cloud for Customer Outlook Add-In and would like to know how often the synchronization happen between Outlook and C4C.

Environment

SAP Cloud for Customer

Resolution

These are the ways to get objects synced from Outlook to C4C:

  • Any manual save in some object is immediately synced from Outlook to C4C. However, it may take up tp 5 minutes to get updated in C4C UI.
  • Auto Sync from Outlook to C4C occur every 5 minutes automatically. 
  • Clicking at Send/Receive force the synchronization of all queries. 

See Also

Premium Features of Server-Side Groupware Integration for Intelligent Sales Add-On Users | SAP Help Portal

Keywords

Outlook, Add-In, Client Side, Synchronization, Sync time , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer add-ins all versions