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3037587 - Error 5231: SSL certificate provisioning timeout issue in SAP Customer Data Cloud

Symptom

  • Unable to generate SSL certificate via Certificate Provisioning.
  • CDC Admin Console displays "Failed to create certificate" with Error 5231: The request has timed out.


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Environment

  • SAP Customer Data Cloud
  • Admin Console
  • Certificate Provisioning

Product

SAP Customer Data Cloud all versions

Keywords

SSL provisioning error, timeout issue, DNS validation, domain verification, certificate failure, SAP CDC, provisioning tool, error 5231, failed certificate creation, DNS configuration, domain ownership timeout, validation records, SSL installation, certificate timeout, provisioning error, Gigya , KBA , CEC-PRO-CON , Admin Console (Settings, Administration, Queries / Reports) , Problem

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