Symptom
The @@notify follower count that is displayed in sharing a post is not reflecting the group's actual number of followers (that's what the post should be referring to).
Instead, the count is based on the user's profile follower count who shared the feed; which is not relevant as the target audience of the group post.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP JAM Collaboration
Reproducing the Issue
The following problem can be reproduced in all Jam environments:
- Login to SAP JAM
- Post any feed in Group A
- Share feed post to Group B
- Add a message to the shared post with "@@notify"
The count of people beside @@notify will show as "0".
Resolution
Engineering team will deploy a fix for the issue on March 25, 2021
Keywords
share to group feed shows wrong @@-notify counts, shows profile instead of group, share feed post , KBA , LOD-SF-JAM-FED , Feed Issues , Problem
Product
SAP Jam Collaboration 1905