SAP Knowledge Base Article - Public

3037794 - Error:Exactly one channel must be Original for this country. You cannot have more than one channel as original for this country

Symptom

While creating Purchase order or while approving a purchase order you may see this error.

or

You have created a new purchase order however system shows the error message when you click on order button.

 or

 In the  edit output settings screen when you click on apply you get this error.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to purchase request and orders work center
  2. Go to Purchase orders
  3. Click on Order button
  4. You will get this error

 or

  1. Go to Purchase order and 
  2. Go to you can also button
  3. Click on edit output settings
  4. Click on apply and you will get this error

Cause

You have two Output channels and not maintained which is original in Supplier master data.

Resolution

  1.  Go to Supplier base work center
  2.  Go to suppliers view
  3.  Search and open respective Supplier master
  4.  Go to view all
  5.  Go to  Communication tab
  6.  Go to  Collaboration  tab
  7.  Select Purchase order
  8.  There are two or more Output channels but none are marked as duplicate
  9.  or more than one are not marked as Duplicate
  10.  Ensure you mark all as duplicates except one channel.

Once done all newly created Purchase orders will show no error

For the effected purchase orders :

  1. Go to Purchase order and 
  2. Go to you can also button
  3. Click on edit output settings
  4. Check mark them as duplicate except one .

Keywords

Unable to approve Purchase order,  unable to save order , KBA , AP-POP , Purchase Order Processing , Problem

Product

SAP Business ByDesign all versions