SAP Knowledge Base Article - Public

3037967 - Onboarding tab is missing from the Dashboard - Onboarding 1.0


This KBA provides you information about one of the possible causes for the Onboarding tab to be missing.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors - Onboarding 1.0

Reproducing the Issue

  1.  Log into your instance. 
  2.  Click "Home" to open the Dashboard:

  3.  You will see that Onboarding is not appearing on the list. Onboarding tab is missing.


One of the possible causes is the disconnection between ONB and BizX. If this connection is not established, it's expected to have the tab missing. 


To check if the connection is well established, Provisioning (Back-end) Access is required

If you are a customer and don't have the access, please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support case, so we can help you in the process.

For Partners and Product Support Engineers:

We have a dedicated section in our Implementation guide that provides us the steps to check the connection and also to re-enabled it, if necessary: Enable Onboarding and Additional Features in Provisioning

See Also

2822524 - How to enable Onboarding - Onboarding 1.0


Missing, Dashboard, Not able to access, Home, Instance, Provisioning, Back-end, Connection, BizX, How to, Option, Access.  , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions