SAP Knowledge Base Article - Public

3038011 - E-mail Name of Recipient displays as Blank in Broadcast


You add a User's E-mail Address to a Broadcast and you notice that it displays as blank for the User's E-mail Address.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Analytics WoC
  2. Go to Broadcasts
  3. Search Broadcast Name and select Edit
  4. Add the User's E-mail Address, e.g to the broadcast
  5. See the User's E-mail Address does not display


This is because multiple Users have been maintained with the same E-mail Address and causing the User's name to be shown as blank.


If you want the User's name to be displayed, then please maintain unique E-mail Addresses for the Users.


Broadcast, Recipient Name is Blank, E-mail, Blank, E-mail Address, Multiple Users, Maintain Unique E-mail Address , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions