Symptom
You add a User's E-mail Address to a Broadcast and you notice that it displays as blank for the User's E-mail Address.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Business Analytics WoC
- Go to Broadcasts
- Search Broadcast Name and select Edit
- Add the User's E-mail Address, e.g sap@sap.com to the broadcast
- See the User's E-mail Address does not display
Cause
This is because multiple Users have been maintained with the same E-mail Address and causing the User's name to be shown as blank.
Resolution
If you want the User's name to be displayed, then please maintain unique E-mail Addresses for the Users.
Keywords
Broadcast, Recipient Name is Blank, E-mail, Blank, E-mail Address, Multiple Users, Maintain Unique E-mail Address , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions