SAP Knowledge Base Article - Preview

3038091 - SAP Marketing - File created from Trigger Campaign not filled with Attributes from Source Interaction

Symptom

A file created from a trigger based campaign does not only contain attribute values from the trigger interaction. The file is filled with attribute values coming from different interactions, not restricted to the trigger interaction.

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It is expected that the file is filled with attributes from the source interaction only.

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The issue can happen for an Export File action or in Open Channel Integration scenarios.


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Environment

SAP Marketing Cloud Edition
SAP Marketing On-Premise from Release 1709

Product

SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud 1802 ; SAP S/4HANA Cloud 1805 ; SAP S/4HANA Cloud 1808 ; SAP S/4HANA Cloud 1902 ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud 1908 ; SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud 2011 ; SAP S/4HANA Cloud 2102

Keywords

Trigger Based Campaign, Email, Personalization, All Interactions, 
Segmentation Configuration, Segmentation Profile, Segmentation Object, Key Fields, CUAN_INTERACTION, Interaction Key, Export File, Open Channel , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-MEM , Content Studio: E-Mails and other messages , CEC-MKT-SEG , Segmentation , How To

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