SAP Knowledge Base Article - Public

3038141 - Visit Created In The System After The Check-In Date and Check-Out Date/Time


Visit is created in the system on a date which is after the Check-In Date/Time and Check-Out Date/Time.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to Visits work center.
  2. Go to Visits view.
  3. Open Visit ABC (ABC denotes the Visit ID).
  4. Visit ABC shows Created on date which is after the Check-In Date/Time and Check-Out Date/Time. 


The Visit was created in offline and before syncing to online the visit was checked-in and checked-out and the same date got updated.

Created-on date which is seen is the date when the visits were synced.


Unlike check-in and check-out date ,the Created-on date will get updated only after the sync.

Therefore make sure that the visits created in offline are synced before check-in and check-out.


Created on date, Visit check in , Visit Check out, Check-In Date/Time and Check-Out Date/Time. , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions