Symptom
When clicking button to Sign Compliance forms, the following error appears: Error in getting document from DMS: Failed to download attachment: 7043 from Object Store.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Candidate clicks on tile Signature Compliance forms
- Agrees with the use of E-signature
- On the next step error appears
Cause
Onboarding settings are not properly set on Provisioning
Resolution
On Provisioning, review the following switches:
- Enable OpenText Integration
- Enable the Attachment Manager
- Enable Generic Object
- Enable RBP
For more information on those switches, please review this section of the implementation Guide: Onboarding Settings
Keywords
Error , I9 , compliance , form , signature , sign, Enable OpenText Integration , KBA , LOD-SF-OBX-DM , Document Management , Problem
Product
SAP SuccessFactors Onboarding all versions