SAP Knowledge Base Article - Public

3039199 - Do Not Use Indicator is Grayed Out When You Try to Edit Phone Number Under Utilities Communication Data


You are unable to edit (check or uncheck) the Do Not Use indicator for the Phone/Mobile number in the Utilities Communication Data.  The check box is grayed out.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Open the relevant Account 
  2. Select the Utilities Communication Data tab
  3. Select Edit 
  4. Edit Phone Number pop up opens up

On this pop up window , you are unable to edit Do Not Use check box/indicator as it's grayed out.


The Do Not Use indicator is not editable for the Primary Phone/Mobile numbers.


This indicator works only for the Phone/Mobile numbers which are not primary. This is standard behavior.


Do Not Use,  Utilities Communication Data, Utilities , Mobile Number , Edit Phone Number, Phone Number , KBA , LOD-CRM-IND-UTL , Utilities , Problem


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