3039309 - Support access login option is missing in Provisioning even after Secondary Login Feature is enabled

Even after fulfilling all the prerequisites in enabling the Secondary Login feature, the "Login to customer instance" is still not showing in Provisioning.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM Core

1. Access Provisioning;
2. Look for "Login to customer instance" on main page:
   • This access is missing after fulfilling all prerequisites for enabling it.

When Secondary Login Feature was initially enabled, the change did not save in the database. So the configuration needs to be disabled and re-enabled.

To enable the access proceed the steps below:

1. Go to Admin Center;
2. Go to Platform Feature Settings;
3. Uncheck the option "Enable Secondary Login Feature" and save;
4. Check the option "Enable Secondary Login Feature" and save.

• Help Portal: Enabling Secondary Login and Support Access Management
• KBA 2251324 - How to enable Platform Feature Settings 
• KBA 2088892 - How to Grant Support Access to SuccessFactors Support Staff 
  
  

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