SAP Knowledge Base Article - Public

3039429 - Sales Order Volume Report not Showing Partially Cancelled Items

Symptom

The cancellation status of a item is showing Canceled in the Sales Order Volume report even though the line item is partially canceled in the Sales Order document.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Sales Orders Work Center.
  2. Select the Reports View.
  3. Open Sales Order Volume report.
  4. Filter for the Cancellation Status of the items in the Sales Order ABC (where ABC represents the Sales Order ID).

In the Sales Order Volume report the Cancellation status of the item XX is showing as Canceled instead of Partially Canceled (where XX represents the Line Item Number).

Cause

In the report, the filter Cancellation status will consider the item status and once the Cancellation status was entered, the report will show the item as Canceled.

For the Sales Order Volume report, the system will consider the Item XX as Canceled because a Reason for Rejection was set for the Item in the Sales Order ABC. However for the Sales Order ABC document, the Item XX will be consider as Partially Canceled.

Resolution

You will be able to see the part of the order which was delivered in the Delivered Quantity field.

This is the standard system behavior.

Keywords

cancellation status, item, partially canceled, sales order, sales order volume report , KBA , SRD-CRM-ORD , Orders & Contracts , How To

Product

SAP Business ByDesign all versions