SAP Knowledge Base Article - Public

3039578 - The Service Interface II_MANAGE_CUSTOMER_IN Deletes the Main Address Data of Accounts With no Contacts Maintained


You are updating accounts via the web service request II_MANAGE_CUSTOMER_IN and you notice that the request deletes the main address data such as:

Country/Region, Street/House Number, Postcode/City, State, Phone, Fax, E-Mail and Language.


SAP Business ByDesign

Reproducing the Issue

Sample Payload:

<env:Envelope xmlns:env="" xmlns:ns1="" xmlns:ns2="">
<Customer actionCode="02" AddressInformationListCompleteTransmissionIndicator="true">

XYZ: Account ID

ABC: Field or Data to be updated


You set the AddressInformationListCompleteTransmissionIndicator to “True”

This means, that the system expects all AddressInformation data to be sent.

In the above sample payload no AddressInformation data is sent, and therefore the AddressInformation data + any sub data (like Postal Address, E-Mail etc.) is deleted.


You need to set the Transmission Indicator to “False” to allow the system to treat the request as delta load, hence avoid the deletion of any sub data.


removes, deletion, missing, not available , KBA , AP-BP-BP , BusinessByDesign: Business Partner , Problem


SAP Business ByDesign all versions