SAP Knowledge Base Article - Public

3039917 - Error: "No user was found with the given username" in Manage External User Accounts - Recruiting Management


When importing a new user via Manage External User Accounts, the following error is displayed: "No user was found with the given username. Please note that username is case sensitive."

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SAP SuccessFactors Recruiting Management


This can be caused for the following reasons:

  • The username given does not exist on the UDF;
  • The username exists but has been not provided correctly;


Please make sure that the user being provided indeed exists on the system UDF. Also take in mind that the username is case sensitive, make sure that the username is exactly as configured on the UDF.

See example below:

Username in UDF: sfadmin

Incorrect username: SFADMIN, Sfadmin, SFadmin & SfAdmin

See Also

2342159 - Manage External User Accounts - Recruiting Management


KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors Recruiting all versions