3039927 - Error on Creating a Workflow Rule using Survey as a Placeholder

Symptom

You are trying to create a workflow rule on Appointment / Account / Individual Customer business object and wanted to send a survey, but you receive the below error
Referenced object BUSINESS_ACTIVITY is not supported / Referenced object Customer is not supported

Environment

SAP Cloud for Customer

Reproducing the Issue

Go to Administrator Workcenter
Go to workflow Rules view
Create a New workflow rule as below
In the basic data step, enter description and select Business Object: Appointment
Maintain the desired conditions
In the step, define actions, select Rule Type: E-Mail and maintain the subject, Template File, recipients and relevant survey placeholder
Review the workflow and Select Activate

You will see the error Referenced object BUSINESS_ACTIVITY is not supported

Cause

There are certain consistency checks done for survey related placeholders during design time from workflow side a failure of it will result in error message.

Resolution

You can use surveys via workflows only for business activities of type Phone call and visit. You cannot use surveys for appointments or customers, etc.

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

Survey, appointment, Phone call, Visit, error, workflow,Referenced, object, BUSINESS_ACTIVITY, not supported , KBA , LOD-CRM-WKF , Workflow , LOD-LE-SUR-EXE , Survey execution = runtime , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions