SAP Knowledge Base Article - Public

3039927 - Error on Creating a Workflow Rule using Survey as a Placeholder


You are trying to create a workflow rule on Appointment / Account / Individual Customer business object and wanted to send a survey, but you receive the below error
Referenced object BUSINESS_ACTIVITY is not supported / Referenced object Customer is not supported


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator Workcenter
  2. Go to workflow Rules view
  3. Create a New workflow rule as below
  4. In the basic data step, enter description and select Business Object: Appointment
  5. Maintain the desired conditions
  6. In the step, define actions, select Rule Type: E-Mail and maintain the subject, Template File, recipients and relevant survey placeholder
  7. Review the workflow and Select Activate

You will see the error Referenced object BUSINESS_ACTIVITY is not supported


There are certain consistency checks done for survey related placeholders during design time from workflow side a failure of it will result in error message.


You can use surveys via workflows only for business activities of type Phone call and visit. You cannot use surveys for appointments or customers, etc.

1.  If you are a partner: please use or the Partnerfinder

2.  If you are a customer:

  1. Contact your Account Executive
  2. Check the link

C4C: An alternative option may be to check the “SAP Cloud for Customer” Customer Influence to submit an idea:


Survey, appointment, Phone call, Visit, error, workflow,Referenced, object, BUSINESS_ACTIVITY, not supported , KBA , LOD-CRM-WKF , Workflow , LOD-LE-SUR-EXE , Survey execution = runtime , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions