3040279 - Problems with SAP plugin or login after patching BI

• Unable to login with SAP users after upgrade
• Unable to perform SAP SSO on reports after an patch upgrade
• Roles and users not updating after a patch update 
• Receiving errors on role update in the CMC after an upgrade
• Receive error like "Failed while trying to log on to SAP system. The following RFC error was returned: The entitlement system has been disabled in memory. This may be because the SAP system is unavailable or because the credentials are invalid. The entitlement system has to be re-enabled before it can be used again."
• Logs taken from BW have indicated the entitlement account is sending both a correct and incorrect password.
  'Password check failed for user entitlementuser in client ###
  RFC/CPIC logon failed, reason=1, type=R, method=P
  Password check failed for user entitlementuser in client ###
  RFC/CPIC logon successful (type=R, method=P )'
• Reports based on BW will often repeatedly lock out the entitlement account and receive an error like
• com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Password logon no longer possible – too many failed attempts on
• Webi reports with Bics connection fail on refresh with error: Resource is not reachable: "Failed to connect to the OLAP source.:Unexpected exception while calling the SL Service"
• Another error observed in the CPIC logs, as well as BW logs is "CALL_FUNCTION_SIGNON_INCOMPL, Incomplete logon data". which indicates the BI server is not sending a proper logon request to the BW server

• SAP BusinessObjects Business Intelligence Platform 4.2 SP7 patch 12 and above
• SAP BusinessObjects Business Intelligence Platform 4.2 SP8 Patch 4 and above
• SAP BusinessObjects Business Intelligence Platform 4.2 SP9 and above
• SAP BusinessObjects Business Intelligence Platform 4.3 SP0 Patch 1 and above
• SAP BusinessObjects Business Intelligence Platform 4.3 SP1 and above
• Web Intelligence (WebI)
• Bics Connections to BW

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-RA-WBI , Web Intelligence , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-CMC , Central Management Console (CMC) , Problem