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3040279 - Problems with SAP plugin or login after patching BI

Symptom

  • Unable to login with SAP users after upgrade
  • Unable to perform SAP SSO on reports after an patch upgrade
  • Roles and users not updating after a patch update 
  • Receiving errors on role update in the CMC after an upgrade
  • Receive error like "Failed while trying to log on to SAP system. The following RFC error was returned: The entitlement system has been disabled in memory. This may be because the SAP system is unavailable or because the credentials are invalid. The entitlement system has to be re-enabled before it can be used again."
  • Logs taken from BW have indicated the entitlement account is sending both a correct and incorrect password.
    'Password check failed for user entitlementuser in client ###
    RFC/CPIC logon failed, reason=1, type=R, method=P
    Password check failed for user entitlementuser in client ###
    RFC/CPIC logon successful (type=R, method=P )'
  • Reports based on BW will often repeatedly lock out the entitlement account and receive an error like
  • com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Password logon no longer possible – too many failed attempts on
  • Another error observed in the CPIC logs, as well as BW logs is "CALL_FUNCTION_SIGNON_INCOMPL, Incomplete logon data". which indicates the BI server is not sending a proper logon request to the BW server


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2 SP7 patch 12 and above
  • SAP BusinessObjects Business Intelligence Platform 4.2 SP8 Patch 4 and above
  • SAP BusinessObjects Business Intelligence Platform 4.2 SP9 and above
  • SAP BusinessObjects Business Intelligence Platform 4.3 SP0 Patch 1 and above
  • SAP BusinessObjects Business Intelligence Platform 4.3 SP1 and above

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-CMC , Central Management Console (CMC) , Problem

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