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SAP Knowledge Base Article - PreviewSymptom
When an e-mail from e-mail address "ABC" (ABC represents the e-mail address) is received, an Unassociated E-mail is created instead of a Ticket, with the reason "Multiple matching contacts were found".
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
Multiple ; Matching contacts ; Unassociated E-mail ; Ticket ; Business Partners ; Mail ; Email , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , How To
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