3040402 - Mentoring - Customizing Email Notifications through Manage Languages Tool

This KBA will serve as a link/bridge to Wiki documentation about Customizing Email Notifications in Mentoring through Manage Languages Tool

SAP SuccessFactors Career Development and Mentoring

For example you'll notice that in an Unsupervised Mentoring Program, when a mentor accepts a mentee's request, a match notification will be sent to mentee only. 

However in Admin Center -> E-Mail Notification Templates: 'Mentoring Match Notification to Mentors - Supervised and Unsupervised Programs' is visible. 

This is the system current behavior, you can change the template with the steps detailed below.

Admin users/Program owners have the ability to setup the text replacement for each program. So that the mentoring users will display different messages/labels when accessing different programs. Users should have the ability to change the translation manually for the text replacement for the program.

If the program text replacement was not configured, the system will provide the default translations.

For more information and steps, please see Wiki Article: Mentoring - Customizing Email Notifications through Manage Languages Tool

Note: For adding line breaks to emails please use //n

For complete information about using Manage Languages Tool, please refer to KBA 2576546 - Using the Manage Language Feature to Change Labels

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