3040795 - Ticket Routing Rules for Employee Support do Not Assign a New Team

Symptom

When you remove the Service and Support Team in a ticket, Ticket Routing Rules for Employee Support do not assign a new Team after changing the case Category.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

Routing Rules ; Ticket ; case Category ; Service and Support Team ; Not assign ; Not redetermined ; Tickets for Employee Support , KBA , LOD-CRM-SRP , Service Request Processing , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.