3041008 - Responsible user cannot see the pre-configured content of the Welcome Message Task - Onboarding

• The responsible user and the onboardee are using two different locales. (e.g Candidate - en_US; Responsible user - sr_RS)
• The responsible user with a different locale cannot see the pre-configured content of the welcome message task, while it works properly when the responsible user has the default locale.

SAP SuccessFactors Onboarding

1. Log in to the instance as the responsible user for the Welcome Message task of the candidate.
2. Open/Start the Welcome Message task for the candidate.
3. The subject and the body are empty.

Cause 1: When the task was created, the sr_RS or any other locale wasn't defined and hence the blank body shows.

Cause 2: Missing Permission

Cause 3: Candidate is not assigned to any onboarding task

Solution 1: The message that is loaded is the pre-configured message in the locale of the responsible user who loads the task. When the task is added in the "Manage Onboarding and Offboarding Tasks", we have the option to define default text in each of the locales. Then if the message is defined for the responsible user(the person completing the task), then that is loaded.

Solution 2: Grant permission for Onboarding or Offboarding Admin Object Permissions >> Onboarding Program >> View, Edit, Import/Export.

Solution 3: Check Manage Data > Process > check Onboarding Task Configuration field, make sure onboardee is assigned to any active default onboarding task configuration.

Welcome Message Task, Default Locale, Welcome Message task is empty, obx, candidate, onboardee, task , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem