SAP Knowledge Base Article - Preview

3041452 - Inactive Email Channel Still Works

Symptom

  • You deactivated (set as Inactive) an E-mail Channel. However, when sending E-mails to this channel, it still creates tickets. Besides this, the channel is still being considered for Automatic Rules (e.g Assignment Rules and Workflow Rules).
  • The same behaviour is observed for the e-mail channel, which has never been activated.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Deactivated, E-mail, Ticket Creation, Error, Mail, Channel, Inactive, Activity, Message, Inbound, Incoming, Email, Status, Inactive , KBA , LOD-CRM-SRP , Service Request Processing , How To

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