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SAP Knowledge Base Article - PreviewSymptom
You have deactivated (set as Inactive) an E-mail Channel. However, when sending E-mails to this channel, it still creates tickets. Besides this, the channel is still being considered for Automatic Rules (e.g Assignment Rules and Workflow Rules).
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Deactivated, E-mail, Ticket Creation, Error, Mail, Channel, Inactive, Activity, Message, Inbound, Incoming, Email, Status , KBA , LOD-CRM-SRP , Service Request Processing , How To
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