SAP Knowledge Base Article - Public

3041960 - P.O. Box Number is Not Displayed in Mailing Address Field on Utilities Customer Search


You notice the field Mailing Address does not display the P.O. Box number along with the address.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Utilities work center.
  2. Navigate to Customer Search work center view.
  3. Search for any Customer ID.
  4. Find the column Mailing Address for the results.
  5. See the P.O. Box number is not displayed along with the address.


The Cloud for Customer system currently does not display the P.O. Box number for the Mailing Address or Service Address fields.


This is the system expected behavior.

1.  If you are a partner: please use or the Partnerfinder
2.  If you are a customer:

    1. Contact your Account Executive.
    2. Check the link:

An alternative option may be to check the “SAP Cloud for Customer” Customer Influence to submit an idea:

SAP Service Cloud:


P.O. Box, P.O., Box, Mailing Address, Service Address, Customer Search, Customer, Utilities, Cloud for Customer, C4C, Service, , KBA , LOD-CRM-IND-UTL , Utilities , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions