SAP Knowledge Base Article - Public

3041992 - Error "ID of the remote system is missing" in SAP Marketing Cloud


When replicating accounts from C4C to SAP Marketing Cloud via SOAP Web Service integration, the following error is raised: ID of the remote system is missing.


SAP Marketing Cloud

SAP Cloud for Customer

Reproducing the Issue

Open the app "Message Dashboard" in SAP Marketing Cloud and display the BP inbound message received from C4C.


The flag "SAP Business Suite" was not set in the C4C Communication System created for Marketing Integration.


  1. Log on to SAP Cloud for Customer.
  2. Go to the Administrator work center.
  3. Navigate to General Settings work center view.
  4. Choose Communication Systems in the Integration division.
  5. Select the Marketing Communication System ID and click Edit.
  6. Set the flag "SAP Business Suite".
  7. Complete the required technical information as per our SAP Help documentation.


C4C MKT INTEGRATION , KBA , CEC-MKT-INT-CSL , SAP Marketing Integration with Cloud Sales , How To


SAP S/4HANA Cloud 2102