SAP Knowledge Base Article - Public

3042245 - [Onboarding] Cannot see "Welcome message" Tile in Internal Hire's Homepage

Symptom

Cannot see "Welcome message" Tile and Buddy information in Useful Contacts tile in Internal Hire's Homepage

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Ensure Manager has completed New Hire candidate activities for Welcome Message and Buddy 
  2. New Hire logs into SuccessFactors
  3. No tile available for "Welcome Message"
  4. Useful Contacts tile  doesn't have buddy information

Cause

Missing Permission for role under "Onboarding or Offboarding Object Permissions"

Resolution

  • Go to manage permission role
  • Select the role of internal user
  • Under Onboarding or Offboarding Object Permissions provide 
  • Visibility for Message Task and Buddy Task

Keywords

Buddy, Tiles,  Homepage Tiles, Onboarding Tiles, Internal Hire, Welcome Message , KBA , LOD-SF-OBX-XBD , Crossboarding , How To

Product

SAP SuccessFactors Onboarding 2011