SAP Knowledge Base Article - Public

3042450 - Routing Number shows "No Data" for External users - Onboarding

Symptom

Routing Numbers dropdown shows “No Data” during Personal Data Collection steps.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

1. Login as candidate
2. Click Provide Data for Onboarding tile
3. Click Routing Numbers dropdown and “No Data” is showing

Cause

Currently we have a product problem for Routing Numbers visibility. This can be resolved by SAP Operations team by running a script and changing this information at database level.

Resolution

Please raise an incident to SAP Support team and provide your written approval to run the script.

Note:  Make sure to provide permission for cust_routingNumberMap (Routing Number) MDF object to external user once script is executed.

 

SAP Support team, please refer to our internal notes.

See Also

https://launchpad.support.sap.com/#/notes/2948472

Keywords

Routing Number, No Data, Onboarding, Personal Data Collection Step, PDC, OBX, ONB 2.0 , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2011