Symptom
If employees receive multiple awards/rewards on the same day, only the latest one will be visible in the Employee Profile.
Environment
- SAP SuccessFactors Rewards & Recognition
- SAP SuccessFactors Spot Awards
Reproducing the Issue
Go to:
- Compensation
- Rewards & Recognition
- Select Employee
- Select type of program and amount
- Send it to employee
- Repeat steps 1-5 with different amount
- Go to Employee Profile and only latest update is visible
Cause
The root cause of the issue is missing configuration in the Data Model.
Resolution
For Partners and Support
To fix this issue go to:
- Go to Provisioning
- Import/export Data model
- Export the current Data Model
- Modify the Data Model and save it as New (it is best practice to keep a back up copy of the original)
- Import the newly updated Data Model into the system
Look for :
<hris-field id="sequence-number" visibility="view">
<label>Sequence Number</label>
<label xml:lang="en-US">Sequence Number</label>
</hris-field>
Replace to:
<hris-field max-length="32" id="sequence-number" visibility="view" allow-import="true">
<label>Sequence Number</label>
<label xml:lang="en-US">Sequence Number</label>
</hris-field>
Keywords
Compensation, Employee Central, Spot Awards, Rewards & Recognition , KBA , LOD-SF-RNR-SCR , Software Changes, Services, Provisioning etc. , Problem