SAP Knowledge Base Article - Public

3043113 - Where to? error message appears when logging into SAP Analytics Cloud (SAC)

Symptom

The following error occurs in SAP Analytics Cloud (SAC):

  • Where to?

Environment

SAP Analytics Cloud (Enterprise)

Reproducing the Issue

  1. Open tenant URL in the browser.
  2. Enter your E-Mail or user ID and password.
  3. Observe 'Where to?' message.
  4. Open direct tenant URL.
  5. Observe that the user can log in.

Cause

  • A custom IDP setting process left the traces of another IDP during the login process, which is redirecting to a <tenant>.authentication.sap.hana.ondemand.com page.
  • There are two active IdPs.
  • Authentication link is used instead of the tenant URL link.

Resolution

  • Open an incident on the component LOD-ANA-AUT to be further processed by operations team, to remove the traced of not used IDP. Please specify the name of the correct custom IDP in the support incident.
  • If you are using the option Allow users stored in Identity Authentication Service to log on in IAS, and using the authentication link, for example <tenant>.authentication.<data_center> link, after login, navigate to the SAC tenant URL link (i.e. <tenant>.<data_center>.hcs.cloud.sap).

See Also

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Product

SAP Analytics Cloud 1.0