3043447 - Stories Blank screen issue due to error in IPS sync

Users experience the following issues after Story implementation:

• The IPS synchronization from SAP SuccessFactors to SAP Analytics Cloud (SAC) fails with the error:
  • error=com.sap.cloud.ips.connectors.impl.EntityNotFoundException: No user found from...
• When attempting to create a Story report in Report Center, the screen remains blank and the report builder does not load.

• SAP SuccessFactors HCM Suite
  • Analytics & Reporting (Ad Hoc, YouCalc, ORD)
    • Story Reports

This issue typically occurs after a Story upgrade, even when all implementation steps (e.g., user sync, permission assignment) have been completed.

1. Log in to SAP SuccessFactors
2. Navigate to Report Center
3. Click the New button
4. Select Report Story
5. Unable to open the tool

The issue is caused by inconsistent or duplicate email addresses for users between SAP SuccessFactors (BizX) and SAC. Common scenarios include:

• Users with placeholder emails like dummy@successfactors.com
• Duplicate email addresses already assigned to other users in SAC

To resolve the issue:

1. Ensure that each user has a unique and valid email address in SAP SuccessFactors.
2. Do not use placeholder or duplicate emails across users.
3. After correcting the email in SF, re-run the IPS user sync to update IAS and SAC.

Refer to the following KBAs for detailed guidance:

• KBA 2418513 - It seems your profile is not configured for this system message after logging into SAP Analytics Cloud. 
• KBA 2907671 - EntityNotFoundException: No user found from - "Make sure that all users have unique email address in the source system and also that no email is reused as userName."
• 2969829 - Story/IAS - User Sync getting failed due to missing or duplicate email Ids in SuccessFactors

NOTE: 

• If the issue persists for specific users after following the above steps, the SAC user base may be corrupted. This can result from previous IPS misconfigurations or source/target system resets. In such cases, raise a support ticket and provide the PersonGUID and email address of the affected user. 
• For email addresses generated via transformation logic, you can extract the actual email from the IPS error log: content={"active":true,"emails":[{"primary":true,"value":"user@domain.com"}]

2912865 - [Main KBA] Unable to access Story reports

Story, SAC, Story Reports, Report Center, Import Stories, IAS, IPS, Email Address, EntityNotFoundException, No user found, Email Sync, Identity Provisioning, Story Access Issue, Duplicate Email, Transformation Logic, error=com.sap.cloud.ips.connectors.impl.EntityNotFoundException: No user found from , KBA , LOD-SF-ANA-SAC-ADM , SF Admin configurations (Security Center, Provisioning) , Problem