3043644 - Important information for contacting SAP support about any Ariba integration related problem (buying side)

You are facing an issue related to Ariba <-> S/4Hana / ERP scenario.

The integration happens between different levels (each color is indicating in this KBA always the same level):

• SAP Ariba Network
• SAP S/4Hana or SAP ERP (a.k.a "SAP backend")
• The integration solution installed in the backend (see below the solutions SAP offer)
• An optional PI system between Ariba and SAP backend system, or for example CIG (Cloud Integration Gateway) as CPI (Cloud Platform Integration) - IMPORTANT: Cloud Integration Gateway as SAP product received a new name, "Managed Gateway for Spend&network" in short, long name: SAP Integration Suite, managed gateway for spend management and SAP Business Network”
  

Due to its complexity the error should be clearly understood. This is particularly important to identify on which of these levels the analysis has to be performed.

This KBA has the intention to help you to understand at which level the issue is happening, to describe all the information needed from SAP, and to select the correct component at the time of opening a case. A detailed description posted to the correct team is key to ensure a smooth resolution process.

This KBA lists the buying side (MM) scenarios and support components, supplier side (SD) is not covered in this document.

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• Ariba Cloud Integration
• Ariba Network Integration for SAP Business Suite
• SAP Ariba Cloud Integration Gateway
• SAP Ariba Cloud Integration Gateway, add-on for SAP ERP
• SAP Ariba Cloud Integration Gateway, add-on for SAP S/4HANA
• SAP ERP 
• SAP S/4HANA On-Premise and Cloud
• SAP enhancement package for SAP ERP
• SAP enhancement package for SAP ERP, version for SAP HANA

Ariba Cloud Integration all versions ; SAP Ariba Cloud Integration Gateway all versions ; SAP Ariba solution integration for SAP Business Suite all versions ; SAP ERP all versions ; SAP Integration Suite, managed gateway all versions ; SAP Integration Suite, managed gateway for spend management and SAP Business Network all versions ; SAP Integration Suite, managed gateway for spend mgmt and SAP Business Network for SAP ERP all versions ; SAP Integration Suite, managed gateway for spend mgmt and SAP Business Network for SAP S/4HANA all versions ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

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