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3043644 - Important information for contacting SAP support about any Ariba integration related problem (buying side)

Symptom

You are facing an issue related to Ariba <-> S/4Hana / ERP scenario.

The integration happens between different levels (each color is indicating in this KBA always the same level):

Due to its complexity the error should be clearly understood. This is particularly important to identify on which of these levels the analysis has to be performed.

This KBA has the intention to help you to understand at which level the issue is happening, to describe all the information needed from SAP, and to select the correct component at the time of opening a case. A detailed description posted to the correct team is key to ensure a smooth resolution process.

This KBA lists the buying side (MM) scenarios and support components, supplier side (SD) is not covered in this document.


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Environment

  • Ariba Cloud Integration
  • Ariba Network Integration for SAP Business Suite
  • SAP Ariba Cloud Integration Gateway
  • SAP Ariba Cloud Integration Gateway, add-on for SAP ERP
  • SAP Ariba Cloud Integration Gateway, add-on for SAP S/4HANA
  • SAP ERP 
  • SAP S/4HANA On-Premise and Cloud
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA

Product

Ariba Cloud Integration all versions ; Ariba Network Integration for SAP Business Suite all versions ; SAP Ariba Cloud Integration Gateway all versions ; SAP ERP all versions ; SAP Integration Suite, managed gateway for spend management and SAP Business Network all versions ; SAP Integration Suite, managed gateway for spend mgmt and SAP Business Network for SAP ERP all versions ; SAP Integration Suite, managed gateway for spend mgmt and SAP Business Network for SAP S/4HANA all versions ; SAP S/4HANA Cloud all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

ariba integration, scope item, rfq, po, purchase, procurement, pr, contract, agreement, AN, S4hana, S/4hana, ERP, SAPERP, SAPS4hana, Quote, Automation, /ARBA, ARBCIG, ARBERP, Idoc, XML, cXML , KBA , BNS-INT-ARI , Native cXML Ariba integration with S/4HANA (Note 2341836) , MM-PUR-PO , Purchase Orders , BNS-ARI-SS , Strategic Sourcing , MM-PUR-REQ , Purchase Requisitions , MM-IV-LIV-CRE , Entry MIRO , MM-PUR-OA-CON , Contract , MM-PUR-PO-BAPI , BAPIs - Purchase order , BNS-ARI-SLP , Supplier Lifecycle & Performance , SBN-AN , SAP Business Network for Procurement & Supply Chain , MM-PUR-GF-ES , Enterprise Services in Purchasing , MM-IM-GR-PO , Goods Receipt from External Procurement , MM-PUR-RFQ , RFQ/Quotation , MM-PUR-OA-BAPI , BAPIs - Outline Agreements , SBN-AN-ADM , Administration (Buyer & Supplier Account Administration) , BNS-ARI-TRF , Automatic Hand-over to the Ariba Support Organization , BNS-ARI-CI-AN , Managed Gateway for Business Network , BNS-ARI-CI-BUY , Managed Gateway for Procurement , BNS-ARI-CI-FND , Managed Gateway Foundation & Tools , BNS-ARI-CI-S4 , Managed Gateway for S/4 SOAP API , BNS-ARI-CI-S4-MM , Managed Gateway for S/4 SOAP API MM , BNS-ARI-CI-SRC , Managed Gateway for Sourcing Integration , BNS-ARI-TRF-BUY , Ariba Procurement & Invoicing Transfer Queue , BNS-ARI-TRF-CI , SAP Ariba Cloud Integration - /ARBA Transfer Queue , BNS-ARI-TRF-SRC , Ariba Sourcing & Supplier Management - Transfer , BNS-INT-ARI-MM , Native cXML Ariba int. with S/4HANA – MM , MM-PUR-REQ-BAPI , BAPIs - Purchase requisition , MM-FIO-IM , Fiori UI for Inventory Management , MM-FIO-IV , Fiori UI for Invoice Verification , MM-FIO-PUR , Fiori UI for Purchasing , MM-FIO-SRV , Fiori UI for Services Management , MM-IM-GF-BAPI , BAPIs for Goods Movements , MM-IM-GF-ES , Enterprise Services in Inventory Management , MM-IM-GF-IDOC , IDOCs in Inventory Management , MM-IV-GF-EDI , Electronic Data Interchange , MM-IV-GF-ES , Enterprise Services in Invoice Verification , MM-IV-LIV-BAPI , BAPI , MM-SRV-BPI , BAPIs , MM-SRV-ES , Enterprise Services in External Services , BNS-ARI-CI-LGC , Cloud Integation - Legacy , BNS-INT-ARI-FIN , Native SOAP Ariba integration – Financial Operations , How To

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