3044134 - Custom Party Not Being Determined

You have created a Custom Party on the Party Role Definition activity in Business Configuration and this is not being determined on the objects.

SAP Cloud for Customer

The Custom Party is maintained on an object different than the Account.

Custom Parties will only be determined from the Account. Example: When creating a Contract, you maintain Account and Ship-To. The Custom Party you created is on the Ship-To of the Contract. On saving, the Custom Party is not determined.

This is the expected system behavior.

Overview on Party Determination and Involved Parties in SAP Cloud for Customer

Party Determination ; Custom Party ; Responsibility Role ; Ticket ; Lead ; Opportunity ; Sales Quote ; Routing Rules ; Determination Method , KBA , LOD-LE-RC-PAP , Party Processing , How To