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3044381 - Internal Error Occurs During AD Authentication Logon via Central Configuration Manager (CCM)

Symptom

  • AD authentication configured as per KBA 2629070 (in this case only manual AD not SSO)
  • Receive internal error when logging under the CCM-> Manage Servers with AD user
  • Switching to NTLM login worked for CCM
  • Receive FWM 00005 error logging into BI Launchpad or Central Management Console (CMC) with AD (see also KBA 1199118)
  • Packet scan showed etype not supported kdc_err_etype_notsupp on CCM login
  • Packet scan showed no errors when login through BI Launchpa or CMC


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SAP BusinessObjects Business Intelligence Platform 2025

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

AD, CCM, kdc_err_etype_notsupp, FWM 00005, bo, boe, bi, 4.x, 2025 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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