SAP Knowledge Base Article - Public

3044526 - [ONB 2.0] How Documents/Forms are displayed in DocuSign when email sent for signature step

Symptom

  • New Hire/Onbboardee receives Email to Sign the document from DocuSign account.
  • Once they access the link all those forms sent from Onboarding will be displayed randomly.
  • No order is followed when displaying in forms in DocuSign 

Environment

SAP SuccessFactors Onboarding 2.0

Cause

Expected behavior as of now. There is no order in which forms displayed in DocuSign account. 

Resolution

Currently there is no order in which Forms are displayed in DocuSign account. It is just displayed randomly. It will not follow the order form Assign from bussines rule or even the alphabetical order 

Keywords

DocuSign, Forms, Documents. Order  , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding 2105