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3044899 - Error 'An Error is preventing the chart from being displayed' appears in charts and some Hierarchies are no longer available in Hierarchy Selector after wave update in SAP Analytics Cloud (SAC)


After a SAP tenant has been updated to wave 2021.10, the chart dialog which displayed a list of available hierarchies may no longer display all the hierarchies that were displayed prior to the wave update.

Pre-Patch List of Hierarchies


Post-Patch list of Hierarchies


(Note that 0BICS_CLOSED_INTERVA hierarchy is no longer displayed)

In addition, some charts which contain hierarchies may now show the error

"An error is preventing the chart from being displayed. Contact your administrator with the details"

Chart Error


The build panel for that chart will also show the error

"Selected hierarchy <Name of Hierarchy> was not found in the data source"

Chart Build Panel Error


After a data refresh, the error will change to

"Cannot find the following measures or dimensions or hierarchies in data source: <Name of Hierarchy>"

Chart Error




  • SAP Analytics Cloud (Enterprise) 2021.10


SAP Analytics Cloud 1.0


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