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3044934 - [Onbaording] Documents generated for signature step is not received by the external user via DocuSign

Symptom

The compliance/signature forms are generated but fails when sending the envelope details to DocuSign.

'Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Docusign, Compliance Signature, Document Signature , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

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