SAP Knowledge Base Article - Public

3045667 - Live Activity Ticket Assignment Notification Pop Up

Symptom

You would like to create a Ticket Notification Assignment via Live Activity.

Environment

SAP Cloud for Customer

Resolution

To achieve this, please use as pattern, the following payload example:

{"Type":"NOTIFICATION","EventType":"PUSH","Action":"NOTIFY","ThingType":"COD_SRQ_AGENT_TT","ObjectID":"83461","TicketID":""}

See Also

Set Up Inbound Call Handling

Predetermining URLs for Direct Navigation

Keywords

JSON; Notification Not Working; CTI; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions