3045678 - Active Membership count not updated in Manage Permission Groups

Users are correctly added to or removed from a Permission Group, but the Active Membership number displayed in Manage Permission Groups is not updated.

Within the group details, the changes are reflected correctly, and the user list shows the accurate members. However, the Active Membership count displayed in the main list does not match the actual number of members.

When selecting the value in the Active Membership column to view the list of users, the displayed list is correct, even though the count is incorrect.

SAP SuccessFactors HCM Suite

1. Remove users from a Permission Group and save the changes.
2. Navigate to Manage Permission Groups.
3. Observe that the Active Membership count for the updated group remains unchanged.
4. Open the group and verify that the member list reflects the correct users.

Primary Causes of this issue include:

• Caching issues
• Network issues

To resolve inconsistencies in the Active Membership count caused by cache, trigger the Refresh Access Membership job.

This can be done by performing a change in the affected Permission Group, such as adding a user and then removing the same user. This action automatically triggers the Refresh Access Membership job in the backend, which updates the membership count.

After the job is triggered, the Active Membership number is expected to reflect the correct value.

• KBA 2671469 - When permission change will be reflected if there's a change in assigned permission group members or target population?
• KBA 2344584 - How to add access to Role-Based Permission Admin features
• KBA 2766870 - Role Based Permissions (RBP) Refresh Framework FAQ - SuccessFactors

RBP, Static, Dynamic, Refresh Access Membership, Cache, Caching, Role Based Permission, Not updating, Active Membership, Manage Permission Groups, reflect , KBA , LOD-SF-PLT-DYG , Dynamic Groups (My Groups - Not RBP) , Problem