SAP Knowledge Base Article - Public

3045761 - Missing Preconfigured Template in Email Services - Onbooarding

Symptom

(ONB) Buddy Assignment Trigger and (ONB) Buddy Assignment Cancellation Triggers are not available in Active Templates.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

1. Go to Email Services
2. Click Actives Template tab
3. Search for (ONB) Buddy Assignment Trigger
4. No result

Cause

Need to enable in Configure Trigger tab

Resolution

1. Go to Email Services
2. Click Configure Triggers tab
3. Search for (ONB) Buddy Assignment Trigger
4. Click Details under Action Column
5. Select Enabled to Yes in Update Trigger page 
6. Save the changes
7. Go back to Active Template tab and (ONB) Buddy Assignment Trigger will be available

Keywords

Preconfigured Template, (ONB) Buddy Assignment Trigger, Missing Preconfigured Template, Email Services, OBX, ONB 2.0, Onboarding , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2011