Symptom
(ONB) Buddy Assignment Trigger and (ONB) Buddy Assignment Cancellation Triggers are not available in Active Templates.
Environment
SAP Successfactors Onboarding
Reproducing the Issue
1. Go to Email Services
2. Click Actives Template tab
3. Search for (ONB) Buddy Assignment Trigger
4. No result
Cause
Need to enable in Configure Trigger tab
Resolution
1. Go to Email Services
2. Click Configure Triggers tab
3. Search for (ONB) Buddy Assignment Trigger
4. Click Details under Action Column
5. Select Enabled to Yes in Update Trigger page
6. Save the changes
7. Go back to Active Template tab and (ONB) Buddy Assignment Trigger will be available
Keywords
Preconfigured Template, (ONB) Buddy Assignment Trigger, Missing Preconfigured Template, Email Services, OBX, ONB 2.0, Onboarding , KBA , LOD-SF-OBX-EML , Notifications , Problem
SAP Knowledge Base Article - Public