SAP Knowledge Base Article - Public

3045795 - Accept match button appears for cancelled Onboardees - Onboarding


You have cancelled the Onboarding process for a user and you are now trying to hire this employee directly in Employee Central.


SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Cancel the Onboarding process for a user who is already in Manage Pending Hires step;
  2. Try to hire this same user through "Add New Employee"  page in Employee Central;
  3. The accept match button will show up.


This is happening because the Onboardee data was not purged.


In order to avoid the data matching for cancelled processes in Add New Employee page, you must purge the onboarding process data.

For more information on how to perform this purge, please refer to the following KBA: 3038172 - [ONB 2.0] DRTM Onboarding 2.0 Purge

See Also

3038172 - [ONB 2.0] DRTM Onboarding 2.0 Purge


accept, match, onboarding, 2.0, cancelled, process, employee, central, add, new, hire , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem


SAP SuccessFactors Onboarding all versions