Symptom
When searching for a User in the Global Search Header
Clicking on the user in the results displayed
You do not get redirected to the users profile
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
Go to Admin Center → Company System and Logo Settings → Enable the option "Selecting a user from global header search will show the quickcard"
Save
Logout and in or refresh the session
Search for a user in the Global Search Header
From the results click on the user
You are not redirected to the user profile
Nothing happens other than the quick is displayed or moved
Clicking on the user from the Quick Card does load the users profile
Cause
Expected behavior with the option "Selecting a user from global header search will show the quickcard" enabled
Resolution
Disable the option
Go to Admin Center → Company System and Logo Settings → Disable the option "Selecting a user from global header search will show the quickcard"
Keywords
User Search Profile Quick card Search User not loading Employee Record Employee Profile User Profile , KBA , LOD-SF-PLT-SRH , Search , Problem