SAP Knowledge Base Article - Public

3045973 - Employee Global Search header clicking on user returned in search does not redirect to that users profile

Symptom

When searching for a User in the Global Search Header

Clicking on the user in the results displayed

You do not get redirected to the users profile

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Go to Admin Center → Company System and Logo Settings → Enable the option "Selecting a user from global header search will show the quickcard"

Save

Logout and in or refresh the session

Search for a user in the Global Search Header

From the results click on the user 

You are not redirected to the user profile

Nothing happens other than the quick is displayed or moved

Clicking on the user from the Quick Card does load the users profile

Cause

Expected behavior with the option "Selecting a user from global header search will show the quickcard"  enabled

Resolution

Disable the option

Go to Admin Center → Company System and Logo Settings → Disable the option "Selecting a user from global header search will show the quickcard"

Keywords

User Search Profile Quick card Search User not loading Employee Record Employee Profile User Profile , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HXM Core 2011