SAP Knowledge Base Article - Public

3046051 - "We couldn't connect to your HANA system. Please ask your system...". received when accessing Story Reports

Symptom

"We couldn't connect to your HANA system.  Please ask your system...".  message is received in Story Reports intermittently. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HCM Core
  • Report Center - Story Reports

Reproducing the Issue

  1. Access the Report Center
  2. Try to create a new Report Story
  3. The error "We couldn't connect to your HANA system. Please ask your system" is received

Resolution

To correct this behavior it is required to reset the Chrome browser as per the steps below:
 
https://support.google.com/chrome/answer/3296214?hl=en
 
The same can be performed in Edge by navigating to Settings > Reset settings > Restore settings to their default values.

Keywords

Report Stories, Hana error, PAQueryDesigner, Story Reports, People Analytics, HANA System, couldn't connect , KBA , LOD-SF-ANA-SAC-FWK , Framework, Infrastructure, Network, Performance , Problem

Product

SAP SuccessFactors HCM Core all versions