SAP Knowledge Base Article - Public

3046171 - Error when trying to Refer a Friend to Job in Internal Career Site (ICS) Powered by CSB - Recruiting Marketing

Symptom

Getting an error when trying to refer a friend to job on Internal Career Site (ICS) Powered by CSB.

  • An error occurred while submitting your referral. Please try again later.
  • An application error occurred. Please try again later, or notify support if the issue keeps occurring.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Go to Careers.
  2. Go to any job requisition.
  3. Click the button 'Refer a Friend'.
  4. Provide information and submit.
  5. Error occurs. Error message displayed can be "An error occurred while submitting your referral. Please try again later" or "An application error occurred. Please try again later, or notify support if the issue keeps occurring".

Cause

Candidate Profile Template needs "homePhone" and "country" fields with read and write permissions configured for ICS Refer a Friend flow.

Resolution

  1. Please configure "homePhone" and "country" standard fields in Candidate Profile Template and give required read and write permissions to candidates.
  2. Refresh the metadata via OData API Metadata Refresh and Export.

Keywords

ICS, CSB, RMK, RCM, internal career site, refer, friend, candidate, error, Refer a Friend, unknown property homePhone for CandidateLight , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions