Symptom
Getting an error when trying to refer a friend to job on Internal Career Site (ICS) Powered by CSB.
- An error occurred while submitting your referral. Please try again later.
- An application error occurred. Please try again later, or notify support if the issue keeps occurring.
Environment
- SAP SuccessFactors Recruiting Management
- SAP SuccessFactors Recruiting Marketing
Reproducing the Issue
- Go to Careers.
- Go to any job requisition.
- Click the button 'Refer a Friend'.
- Provide information and submit.
- Error occurs. Error message displayed can be "An error occurred while submitting your referral. Please try again later" or "An application error occurred. Please try again later, or notify support if the issue keeps occurring".
Cause
Candidate Profile Template needs "homePhone" and "country" fields with read and write permissions configured for ICS Refer a Friend flow.
Resolution
- Please configure "homePhone" and "country" standard fields in Candidate Profile Template and give required read and write permissions to candidates.
- Refresh the metadata via OData API Metadata Refresh and Export.
Keywords
ICS, CSB, RMK, RCM, internal career site, refer, friend, candidate, error, Refer a Friend, unknown property homePhone for CandidateLight , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , Problem
Product
SAP SuccessFactors Recruiting all versions