Symptom
When refresh the import job in the model based on import data connection to Business ByDesign Analytics, the following error message appears:
"The following error message comes from the external data service: status:500 body:Internal Server Error".
Environment
- SAP Analytics Cloud Enterprise Edition.
- Business ByDesign.
Reproducing the Issue
- Login to the SAC tenant.
- Open the model based on import data connection to Business ByDesign Analytics.
- Switch to the data management tab, refresh the import job based on import data connection to Business ByDesign Analytics.
- Notice that the import job finished with error "The following error message comes from the external data service: status:500 body:Internal Server Error"
Cause
- The query is calling too much data from ByD which causes an error in ByD (OData), hence get the 500 internal server error.
Resolution
- Either create a new mode based on the import data connection, but select only limited reports and not all the reports in Business Analytics.
- Reduce the number of fields in the query builder and add a filter.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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