SAP Knowledge Base Article - Public

3046625 - SAP Jam - Feature Tours not Available in Jam Account Settings

Symptom

Feature Tours is not available in Jam Account settings even if it is enabled in Jam Admin.

Environment

SAP JAM Collaboration

Reproducing the Issue

  1.  Login to SAP Jam
  2.  Navigate to Jam Admin> Product Set up> Features> Feature Tours is enabled
  3.  Navigate to Jam Account Settings> Feature Tours is not available/missing

Cause

The user's language is not set to Feature Tours supported Languages.

Resolution

Feature Tours is only available for the following languages: 'en', 'de', 'es', 'fr', 'he-IL', 'pt-BR', 'zh-CN', 'ja', 'ar-SA', 'uk-UA'

See Also

SAP Jam Collaboration User Guide

Keywords

Feature Tours, Feature Tours not available, Feature Tours missing , KBA , LOD-SF-JAM , SAP Jam , How To

Product

SAP Jam Collaboration all versions