SAP Knowledge Base Article - Public

3047101 - Token could not be seen in email message - Onboarding

Symptom

Token is configured in a notification template. However, this is not showing any data in the message.

Environment

SAP SuccessFactors Onboarding 2.0

Cause

Because of how the system is designed, not every token works with all templates. The configuration ensures that only the tokens supported by a particular template are shown within it.

Resolution

This is an expected behavior. 

I would like to encourage you to share your request in the website Enhancement request.

See Also

2905960 - How to add an existing email template to the active list in Email Services - Onboarding

3046976 - [ONB 2.0] - Duplicate (ONB) Prepare for New Team Member seen on Email Services

Keywords

Onboarding 2.0, OBX, email notification, expected behavior, notification template, token, template, design of the system, enhancement , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions