3047120 - C4C and FSM Integration Glossary

When integration the SAP Cloud for Customer and the Field Service Management, some specific terms are different in both platforms.

You would like to know the name of the Business Objects in each Product (C4C and FSM).

Original name in C4C	Equivalent Name in FSM
Products	Items
Ticket Part Item	Reserved Material
Ticket Service Item	Activity
Customers & Contacts	Business Partners & Contacts
Registered Product	Equipment
Employee	Employee
Ticket	Service Call

Names; Integration; Payload; Data; , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions